At Access Energy Cooperative, not only do you have access to your cooperative 24 hours a day, 365 days a year, you have options to choose from on HOW to access your cooperative.
We have an answering service that takes calls for us not matter what time of day or month. If you call after our doors are closed, they can assist you with taking payments over the phone, answering questions about your account, notify us that your power is out so we can dispatch our crews to restore the power, or let us know that you have a concern that we need to call you back about when we are back in the office.
Other options to access your account information in great detail, include our Smarthub App and our website. Through the Smarthub App you have a wealth of information about your account available to you any time you want. You can even set up an alert to let you know when you are using more energy than you want.
We are happy to take your calls personally during our regular business hours of:
Monday through Thursday: 7:00 a.m. to 4:30 p.m.
Friday 7:00 a.m. to 3:30 p.m.
But if we can’t talk to you personally, check out some of these options to get access to the information you need.