How to Read Your Meter

All of Access Energy Cooperative’s meters have a numeric display showing the number of kilowatt-hours the meter has recorded since it was installed. To determine your current usage, take the current reading and subtract the reading you recorded on a previous day. In most cases this will be your usage during that time period.

However, some of the new electronic meters have a multiplier on the right side of the faceplate. If your meter has a multiplier you will need to multiply the reading you just calculated by this number.

For instance if you recorded a reading of 52,100 a month ago and your meter reading is currently 53,200, you would subtract the two to get a usage of 1,100 kWh. If, however, your meter has a multiplier of 20 the actual usage for the month would be 20 * 1100 or 22,000 kWh.

How Accurate Are our Meters?

At Access Energy Cooperative all of our watt-hour meters must be accurate to within ±2% at full and light load. To verify meters are operating within these parameters, we test 10% of our meters each year.

With the installation of the Automated Meter Information system, the majority of our meters have been replaced with electronic meters. These meters are more accurate than their old electro-mechanical counterpart and will also reduce meter reading costs. For more information on AMI, click here.

If you feel your meter is not working properly you may request it be tested. An advance deposit is required prior to performing the meter test. If the meter is found to be within the ±2%, we will retain the deposit to cover the expenses of the meter test. If the meter is found to be registering outside the ±2% we will refund the deposit and review the account.

How to Request a Meter Test

  • Call our office at 319-385-1577 or toll free at 1-866-242-4232
  • Submit the form below to email a request
Automated Meter Information (AMI)

Access Energy Cooperative employs a meter reading system called Automated Meter Information (AMI) System, which not only allows meters to be read remotely from the Mt. Pleasant office and reduces meter reading costs, but assists in detecting power outages.

Even though this system automates our reading and billing procedure, members are still able to read their own meter, if they so desire.

The TWACS (two way automatic communication system) automatically reads our members meters. This not only makes our meter reading costs efficient, but also allows quick access to meter reading as needed.

Each meter contains a small electronic unit that utilizes power line carrier technology to transmit the meter reading from the meter to the substation supplying your power. There, data is collected and relayed to our Mt. Pleasant office via telephone line to a computer that interfaces with our billing system.

Advantages to You

This system also offers us other advantages. Since it utilizes two-way communication, the meter not only talks to our Mt. Pleasant office, we are able to talk back to the meter. Having the ability to “talk” to the meter provides many opportunities for your cooperative.

One area of particular interest is in outage notification. During the unfortunate event of a large outage, when members call in to report their power out, the phone lines are normally very busy.

The TWACS system allows us to be able to “ask” the meter if we have voltage. The meters that do not report back to our office identify the customers that are out of power.

This quick system-wide identification system greatly improves our ability to dispatch crews to fix the problems. Once power is restored, we can “ask” meters to verify services that are back on. This is only one example of many ways this new system can be used to improve our service to our members and allow us to be more safe, reliable and efficient.


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