REPORT AN OUTAGE
319-385-1577 | 866-242-4232

Questions About Your Bill

Do you think your power bill is higher than normal? If so, here are a few things to check to find out why.

Accurate History
True Electric Bill
Days of Use
Compare Winter to Summer
List Appliances
Electric Meter Doesn't Go on Vacation
Lifestyle
Lighting, Refrigeration, Appliances & Cooking
Equipment Maintenance
Seasons
Weather
Construction or Remodeling Activities

If after studying all the above information, you still feel there may be a deeper problem, we are happy to take your call and assist you, or you can use our contact form to send us a message and we will get back to you as soon as we can. After handling your inquiry on the phone, we determine if a field visit is necessary to determine any energy efficiency problems or check the meter.

When Should I Ask to Have my Meter Tested?

We encourage customers to look for the cause in the above situations first. Meter tests should be a last resort instead of the first.

Meters measure energy use and because they are a mechanical device, it is rare that they run fast. They are seldom the cause of a higher bill but often blamed.

Less than 2 out of 1,000 meters are going to be wrong when tested. This includes running slow or running fast. Most old meters will likely run slow. A faulty meter would be more likely to run slow. In the case of a meter check, if no problem is found, the cost of the test will be your expense. 

Check here for more information on having your meter tested.