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319-385-1577 | 866-242-4232

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        1. Safety Tips
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        1. Grain Bin Clearance
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      1. Programs for Youth
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          • BizConnections
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      4. General
        1. Photo Contest
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      1. Saving Energy
        1. Energy Audits
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  • Outages/Maintenance
      1. Outages
      2. Maintenance Programs
      3. Restoring Power
      4. Tree Trimming
      5. Power Blinks
      6. Frequently Asked Questions

Frequently Asked Questions

What causes power outages?

Power outages can be caused by many different things including, but not limited to, the following:

  • Storms: Wind, heat, ice, and snow are the most common causes of widespread power outages.

  • Lightning: When lightning strikes transmission towers, wires, and poles, outages occur.

  • Animals: Squirrels, birds, and other small animals are a common cause for power lines to short circuits.

  • Trees: During high wind, or trimming by an untrained professional, limbs can come into contact with power lines, causing power interruptions.

  • Excavation Digging: Underground cables are commonly disturbed by digging. Practice safety when you dig and always call Iowa One Call first at 811. Click here for more information on Iowa One Call.

  • High Power Demand: During heat waves and other times of unusually high power demand, overburdened electric cables, transformers, and other electrical equipment can melt and fail.

  • Vehicles: Occasionally, vehicle accidents with a utility pole cause power outages.

If you experience a power outage or notice a problem with our power lines, call us at 1.866.242.4232, 24 hours a day, seven days a week

What's our process of restoring power after a storm?

Mother Nature doesn’t always follow the rules. She sends wind, lightning, and other weather elements that can cause disruptions in your service.

After a storm, outages can sometimes occur at several points in an electric system. At Access Energy Cooperative our goal is to get the power back on for everyone in the most efficient, safe manner while restoring electricity to the greatest number of consumers in the shortest amount of time.

When a widespread outage occurs, here’s how our repair crews work:

  • they first check substations

  • then work their way out on the main distribution line, restoring service to the main feeder lines

  • then they move to lines serving groups of homes

  • and finally individual consumers

Fixing the damage at an individual home first is useless if the main line is dead-no electricity would flow into the home anyway. By repairing the main line first, many more people will have their power restored.

What should we do if the lights go out?

Visit our outage center for more information on what to do during an outage.

What causes power blinks?

Power blinks mean the system is doing what it is supposed to do to keep your power operating efficiently. For more information, visit our page on blinking lights.

Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

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1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

This institution is an equal opportunity provider. Please see complete statement of non-discrimination here: https://accessenergycoop.com/equal-opportunity-statement

©2025 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • Your Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
      • Service Area
      • Employment Opportunities
      • Cooperative Principles
      • Where Does Our Power Come From?
      • History of Co-ops
      • Touchstone Energy
    • Policies
      • Articles of Incorporation & Bylaws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Benefits
      • Monthly Magazine
      • Coop News
      • Dividends
        • Treasure Hunt
      • New Member Info
      • What does it mean to be a member?
      • Annual Meeting
      • Election of Directors
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
      • SmartHub
    • Billing
      • Your Bill
      • Troubleshooting Your Bill
      • Rates
      • What is Demand?
        • Single Phase Demand Calculator
      • Dividends
      • Moving/Address Changes
      • IA Energy Assist Program (LIHEAP)
    • Electrical Equipment
      • Your Meter
      • Who Owns What?
      • New Construction/ New Meter
  • Services
    • Residential
      • Residential Rebates
      • Energy Audits
      • Outside Area Lighting
      • Financing for Energy Efficiency Improvements
    • Business
      • Business Rebates
      • Business Energy Audits
      • Power Quality
      • Thermal Imaging
  • Safety
    • General
      • Safety Tips
      • Safety Equipment
      • Safe Electricity
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Call Before You Dig!
  • Co-op/Community
    • Programs for Youth
      • Scholarships
      • Lineworker Scholarships
      • Summer Work and Internships
      • Youth Tour Contest
    • Tools For Schools
      • Teachers Zone
      • Safety Demonstrations
    • Community Involvement
      • Legislation
      • Contact Your Legislators
      • Economic Development
        • BizConnections
      • Revolving Loan Fund
    • General
      • Photo Contest
      • RECare
      • Discount Card
  • Energy Solutions
    • Saving Energy
      • Energy Audits
      • Rebates and Low Interest Loans
      • Energy Saving Ideas
      • Together We Save
    • Renewable Energy
      • Access to Green Energy Program
      • Electric Vehicles
      • Solar and Wind Energy Generation
  • Outages/Maintenance
    • Outages
    • Maintenance Programs
    • Restoring Power
    • Tree Trimming
    • Power Blinks
    • Frequently Asked Questions