Our Commitment to Privacy

At Access Energy Cooperative, we recognize that a key element of the member/cooperative relationship is the trust that you place in us to respect the privacy and confidentiality of your personal information. As we continue to be committed to improving and expanding our services and delivery channels, and providing you with the highest quality of energy service, we recognize our customers’ needs and desires to preserve their privacy and confidentiality. While personal information about you is fundamental to our ability to efficiently provide you with quality service, your privacy is also very important to us.

The Information We Collect

Access Energy Cooperative will receive and retain information about customers through:

    1. Information we receive from you on applications or other forms
    2. Information about your transactions with us, our affiliates or others and
    3. Information we receive from a consumer-reporting agency

The Way We Use Information

Access Energy Cooperative will limit the use and collection of non-public personal information to that which is necessary to maintain and administer financial services. This information will not be shared with outside parties unless:

  1. The information is provided to help complete a customer initiated transaction (such as reporting agencies, document processing companies, etc.)
  2. The customer has requested it
  3. The disclosure is required by law (e.g. subpoena, investigation of fraudulent activity, etc.)
  4. The disclosure is required by banking regulation (e.g. Fair Lending Reporting Act, Home Mortgage Disclosure Act)

When customer information is provided to any of the third parties mentioned above, that third party must agree to adhere to privacy principles that provide for keeping such information confidential.

Limiting Employee Access to Information

Access Energy Cooperative limits employee access to customer information to those with a business reason for knowing such information. All employees are educated on the importance of confidentiality and customer privacy. Any employee that violates the financial privacy of our customers will be subject to appropriate disciplinary measures and possible termination.

Protection of Information Via Established Security Procedures

Appropriate physical, electronic, and managerial procedures to safeguard and secure information are put in place to prevent unauthorized access, maintain data accuracy, and to ensure the correct use of information.

Maintaining Accurate Information

Access Energy Cooperative has established procedures so that our customers’ financial information is accurate, current and complete in accordance with reasonable commercial standards. Requests to correct inaccurate information in a timely manner will be responded to in a timely manner.

Questions?

We at Access Energy Cooperative value our customer relationships. We want you to understand how we use the information you provide us with and our commitment to ensuring your personal privacy. If you have any questions about how Access Energy Cooperative protects your information, please contact us at 319-385-1577 or toll free at 1-866-242-4232. Or use our e-mail at contactus@accessenergycoop.com