Our office lobby will be closed effective immediately, though we are still here to take your calls.
You can access your account and make payments on our website with Smarthub, or download the app on your mobile device.
We will continue to provide updates here as new developments are made known.
Please read the attached statements pertaining to COVID-19 and your cooperative.
Please contact us with any questions - click the Contact Us button at the top of the page.
Update March 24, 2020
As we all deal with the new realities brought on by the coronavirus, I want to assure you that your electric cooperative is here to help you. We have always had an Emergency Action Plan that has served us well in a variety of circumstances, from ice storms to tornadoes to flash floods. Early in this crisis our staff updated that plan with a special emphasis on ensuring we can continue to provide the reliable electric service you have come to expect from your electric cooperative.
So far that is exactly what has happened. We know that after a sufficient supply of food and water, electricity is the No. 1 thing you need to maintain some sense of normalcy as we hunker down in our homes. With that in mind, keeping the power flowing is Job 1 for everyone involved in maintaining the electric cooperative system.
That starts through our entire three-tier cooperative system, starting with our generation cooperative, Associated Electric Cooperative, Inc., which has taken extreme measures to ensure its workforce is healthy and its power plants are functioning as needed. It extends to the six transmission cooperatives, such as Northeast Power, that wheel the electricity across Missouri and parts of Iowa and Oklahoma. And it includes Access Energy Cooperative where business may be a bit unusual, but the service remains the same.
We thought you might want to know some of the steps we have taken in order to keep your power flowing. We’ve closed our lobby to prevent the spread of germs. Instead, we are encouraging members to use our drop box, online payment options and the “good old” U.S. Postal Service to pay bills.
We have postponed all non-essential work and member contacts. All of our employees are practicing social distancing. However, if you call the phones will be answered as always.
We have separated linemen from other employees and even from each other to limit possible spread of the virus. Trucks are being relocated so that linemen can head to the job site without coming to the office. New routines are in place for contractors working on our system in order to keep them away from employees. Deliveries are being quarantined.
Our management team is meeting constantly to fine tune this plan and are keeping the Board of Directors updated on this fluid situation. We are in constant contact with the other electric cooperatives in Iowa, Missouri and with the Iowa Association of Electric Cooperatives, which in turn is working closely with our national association, the state legislature, Governor Reynolds, state agencies and other state electric cooperative associations.
So far, it is working well and everyone has adapted to the new norm. That’s because we’ve done this before. Nothing brings out the best in our employees better than a crisis situation. It’s kind of like gold that has been tested in fire…stronger and more beautiful!
Our focus here is on doing our part to keep your life as normal as possible through this situation and beyond. The cooperative way of doing business has brought us this far, and the cooperative way will help us through this crisis.
All the best to everyone. Stay healthy, stay home and we will get through this together the cooperative way!